These Terms and Conditions (the “Terms”) govern the use of the website raffinato.com (the “Website”) and the purchase of products from Raffinato (the “Company”). By using the Website and making a purchase, you agree to be bound by these Terms. Please read them carefully before proceeding with your order.

 

1.  General Information

 

  • Company Information

Raffinato is a company registered under the laws of Turkey, with the registered address at: Meşrutiyet Mahallesi Madalyon Sokak No:31 Şişli/İstanbul, Turkey

 

2.  Product Availability and Ordering Process

 

  • Availability of Products

The availability of products is displayed at the time of placing an order. However, the Company does not publish prices directly on the Website. To initiate an order, you must contact the Company directly via email or WhatsApp, where you can inquire about product pricing and availability.

 

  • Order Details

The final order quantity, details, and delivery options will be confirmed after communication between the client and the Company. The Company reserves the right to provide specific terms depending on the quantity of products ordered.

 

  • Pricing

Prices for the Products are not published on the Website. Once you contact the Company via email or WhatsApp, we will provide you with the pricing and further details. Pricing is subject to change based on order volume, delivery locations, and other factors.

 

  • Payment Methods

The Company accepts mail order, bank transfer and letter of credit (LC) as payment methods. Clients are required to choose one of these payment methods to proceed with the purchase. Details for processing the payment will be provided upon finalization of the order.

 

  • Order Confirmation

Once the client has confirmed the order details and payment method, the Company will proceed with processing the order. The Company will confirm receipt of the order via email. This confirmation does not constitute acceptance of the order but acknowledges that the order has been received. The Company reserves the right to accept or reject any order.

 

3.  Shipping and Delivery

 

  • Worldwide Shipping

The Company offers worldwide shipping. Detailed shipping information, including costs, restrictions, and estimated delivery times, will be provided during the ordering process once the shipping location and order details are finalized.

 

  • Shipping Costs

Shipping costs and any applicable restrictions will be communicated to the client during the checkout process.

 

  • Delivery Responsibilities

The Company undertakes to deliver Products in the best possible condition and in accordance with the order placed by the client. The Company is responsible for packaging the products appropriately to ensure their safe delivery.

 

  • Delivery Delays

In the event of unforeseen delays in delivery, the client may contact the Company for an updated delivery estimate. If the Products are not delivered within the new timeframe, the client may cancel the order and receive a full refund.

 

  • Acceptance of Products

Clients should inspect the Products upon receipt. Any issues with the condition of the Products, such as damage or discrepancies, must be reported to the Company within 48 hours of delivery.

 

4.  Returns and Cancellations

 

  • Right of Withdrawal

Clients have the right to withdraw from the sale within 14 calendar days following the receipt of the last Product in their order. To exercise the right of withdrawal, clients must notify the Company by submitting an unambiguous declaration.

 

  • Return Process

Products must be returned at the client’s expense, in their original condition and packaging, within 14 days of notifying the Company of the withdrawal. The Company will provide a return address upon receipt of the withdrawal notice.

 

  • Refunds

Refunds will be issued using the same payment method as the original transaction, unless the client requests an alternative method. Refunds will be processed within 14 days following receipt of the returned products.

 

  • Damaged Products

If the returned Products are damaged due to improper handling beyond what is necessary to assess their nature, the Company may issue only a partial refund, or no refund at all.

 

  • Exclusions

The right to withdraw does not apply to customized or bespoke Products made according to the client’s specifications.

 

5.  Liability

 

  • Limitation of Liability

The Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or the purchase of Products. The Company’s liability is limited to the total amount paid by the client for the Products in question.

 

  • Force Majeure

The Company shall not be liable for failure to deliver or delays in delivery caused by events outside its reasonable control, including but not limited to natural disasters, strikes, or other force majeure events.

 

6.  Privacy and Data Protection

 

  • Personal Data

The Company respects the privacy of its clients and complies with applicable data protection laws. Personal data provided by the client will be used only for order processing and will not be shared with third parties without the client’s consent.

 

7.  Governing Law and Jurisdiction

 

  • Applicable Law

These Terms shall be governed by and construed in accordance with the laws of Turkey.

 

  • Disputes

Any dispute arising out of or in connection with these Terms shall be resolved by the competent courts in Istanbul, Turkey.

 

8.  Amendments to the Terms

 

The Company reserves the right to amend or update these Terms at any time. Any changes will be posted on the Website, and the updated Terms will be effective immediately upon posting.

 

By placing an order on the Website, you confirm that you have read, understood, and accepted these Terms and Conditions.